Is Digital Access to Government Services The End of Bureaucracy?

Bureaucracy is a word that makes most people furious. Hours spent in queues only to realise you’re a document short from completing the procedure, then doing it all over again the next day. You feel like Sisyphus, but you’re lost in a labyrinth of paperwork instead of pushing a rock.

Public services, regardless how simple, often require lots of time invested into taking care of them. This is slowly but surely changing thanks to the digitalisation of the government services, and there have been numerous surveys that confirm the fact that going mobile is more convenient.

Take for example the Brookings survey that found that 51 percent of US citizen prefer digital access to government services over phone calls or personal visits to agency offices.

This comes as no surprise because it’s much simpler to submit your documents and files online and have the service you need done in the comfort of your own home. It’s a more accurate and efficient process and once implemented, it removes the hassle of waiting in lines. Digital technologies have the potential to save companies (or even whole cities) money, to boost productivity and to make everyday life easier for everyone.

Of course, all this raises the question of cyber-security – will your data be safe or can it be abused for something else? Although this is a valid concern, mobile app developers know how to protect your data and how to implement the GDPR regulative to ensure a safe experience for the users.

It is important to choose a trustworthy mobile app development company that is familiar with the concept of cyber-security, and we talked about how to choose the right one in this blog post.

Having a mobile app is not only beneficial for small local businesses, but also for workforce based businesses that want to digitalise their processes within the working environment or on the field.


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